MSE Supplies LLC is hiring a IT Operations Specialist
MSE Supplies LLC has a career opportunity for a IT Operations Specialist. Come join us to enable innovations for scientists and engineers worldwide. In this position, you will play a key role in maintaining of our lab products business portfolio and altogether the direction of our company. MSE Supplies LLC has built a winning track record of ~100% annual growth rate over the past 5 years. Our company is on a path to accelerated growth. Along the way we will all have a lot of fun celebrating successes together. Come join us!
Trusted by research labs and innovative companies worldwide, MSE Supplies LLC is a U.S.-based leading supplier of high-quality materials, lab equipment, materials characterization analytical services and customized solutions for both research and production. With a global customer base of more than 2,000 research universities, government labs, as well as Fortune 500 companies and technology start-ups, we support scientists and engineers worldwide to accelerate their innovations. As a fast-growing company, we are constantly looking for talented and ambitious people to join our team and develop your successful career.
Our Products and Services (Both Standard and Customized):
- (A to Z) Single Crystals, Wafers and Substrates
- Arc Melting, Melt Spinning and Quenching Equipment (made in Germany by Edmund Buhler)
- Ball Milling Equipment and Accessories (mills, jars, grinding balls, milling media and microbeads)
- Biotech Lab Supplies
- Customized Sputtering Targets and Evaporation Materials
- FAST / SPS / DCS Sintering Presses (made in Germany by Dr. Fritsch)
- High Purity Inorganic Chemicals
- High Purity Lab Crucibles
- Lithium Battery Materials and Tools (solid electrolytes, anodes, cathodes, battery research consumables, battery making and testing equipment)
- Materials Characterization Analytical Services
- Metal Powders for Additive Manufacturing (3D printing)
- Metallography equipment and supplies
- CVD and PVD systems (made in UK by Moorfield)
- Nano Materials
- Shakers and Lab Equipment
- Sintering Furnaces (muffle furnaces, tube furnaces, etc.)
- Pellet Pressing Dies and Presses
- Vacuum Pumps (Welch, Edwards brands)
- and more...
Position Overview:
Responsibilities:
• Drive IT operational initiatives in a growing company, directly supporting the Director of Marketing in scaling and enhancing IT infrastructure
• Lead cybersecurity initiatives to protect company IP, customer data, networks, endpoints and other assets
• Oversee process implementations to streamline operations for remote employees and optimize existing platforms
• Provide essential IT support, including file system enhancements and implementing CRM and ERP solutions
• Collaborate with external IT consultants to diagnose and troubleshoot issues, implementing best practices and new processes as needed
• Manage Google Drive, CRM, ERP, email, and data-sharing platforms, ensuring smooth, secure, and efficient operations
• Provides exceptional end-user support, with excellent communications and responsive follow through.
• Supports IT assets and inventory management for both hardware and software.
• Contributes to documenting IT processes and ensures procedures are well-documented and understood by all users.
• Troubleshoot and resolve basic network connectivity issues.
• Bachelor’s degree in a related field (required)
• Minimum of 3 years of IT experience, with a focus on cybersecurity and IP protection
• Proficient in managing and implementing CRM, ERP, and other IT systems
• Strong communication skills, able to adapt to a dynamic, startup-style environment
• Entrepreneurial mindset with a data-driven approach to decision-making
• Experience with platforms such as Zoho, Salesforce, HubSpot, and Microsoft Office Suite
• Familiarity with e-commerce platforms like Shopify (developer support available)
• CompTIA A+, Network+ or Security+ preferred but not required
• Experience with frameworks such as NIST CSF, ITIL, COBIT, or other standard frameworks a plus
Job Location: Remote
Job Type: Full-time
Benefits:
401(k) & match
Dental insurance
Health insurance
Vision insurance
Paid time off