MSE Supplies LLC is hiring a Technical Support Specialist - Analytical Service and Lab Products
MSE Supplies LLC has a career opportunity for a Technical Support Specialist - Analytical Service and Lab Products. Come join us to enable innovations for scientists and engineers worldwide. In this position, you will play a key role in maintaining of our lab products business portfolio and altogether the direction of our company. MSE Supplies LLC has built a winning track record of ~100% annual growth rate over the past 5 years. Our company is on a path to accelerated growth. Along the way we will all have a lot of fun celebrating successes together. Come join us!
Trusted by research labs and innovative companies worldwide, MSE Supplies LLC is a U.S.-based leading supplier of high-quality materials, lab equipment, materials characterization analytical services and customized solutions for both research and production. With a global customer base of more than 2,000 research universities, government labs, as well as Fortune 500 companies and technology start-ups, we support scientists and engineers worldwide to accelerate their innovations. As a fast-growing company, we are constantly looking for talented and ambitious people to join our team and develop your successful career.
Our Products and Services (Both Standard and Customized):
- (A to Z) Single Crystals, Wafers and Substrates
- Arc Melting, Melt Spinning and Quenching Equipment (made in Germany by Edmund Buhler)
- Ball Milling Equipment and Accessories (mills, jars, grinding balls, milling media and microbeads)
- Biotech Lab Supplies
- Customized Sputtering Targets and Evaporation Materials
- FAST / SPS / DCS Sintering Presses (made in Germany by Dr. Fritsch)
- High Purity Inorganic Chemicals
- High Purity Lab Crucibles
- Lithium Battery Materials and Tools (solid electrolytes, anodes, cathodes, battery research consumables, battery making and testing equipment)
- Materials Characterization Analytical Services
- Metal Powders for Additive Manufacturing (3D printing)
- Metallography equipment and supplies
- CVD and PVD systems (made in UK by Moorfield)
- Nano Materials
- Shakers and Lab Equipment
- Sintering Furnaces (muffle furnaces, tube furnaces, etc.)
- Pellet Pressing Dies and Presses
- Vacuum Pumps (Welch, Edwards brands)
- and more...
Position Overview:
This is not a lab benchtop work position. This is a technical support role who will support customer on analytical service inquires and all MSE lab products.
Responsibilities:
- Be proficient in the use of analytical equipment and sample preparation. Possess a working knowledge of the associated limitations and operating parameters for each analytical technique.
- Process customers' requests for analysis and communication of results.
- Establish and maintain liaison with sales team and product management team.
- Document all the analytical service issues and conduct operation improvement.
- Provides technical support to the customers for all MSE material and equipment regarding engineering, technical or scientific issues.
- Communicate with manufacturer engineers to address the pre-sale quote inquiries and after sale issues.
- Work with customers regarding the instrument manual request and repair support.
- Provide feedback for product quality improvements
- Master’s degree in chemistry or Material Science
- Knowledge of analytical laboratory practices and equipment functionality, such as GC, HPLC, ICP, TGA, DSC, XRD, SEM, AFM and BET
- Bilingual in English and Mandarin is required
- Experience in technical support or customer service is preferred
- Proficient computer skills, i.e. Microsoft suites
- Good time management and planning skills, ability to manage multiple priorities in a fast-paced environment is essential
- Both good a team player and individual worker
- Excellent written and oral communication skills
This is a career opportunity to join a fast-growing company that offers a competitive compensation package and benefits (health insurance, 401k, PTO, etc.) as well as plenty of room for career growth and leadership development.
Job Location: Tucson, Arizona, USA
Job Type: Full-time
Benefits:
401(k) & match
Dental insurance
Health insurance
Vision insurance
Paid time off
Relocation assistance