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TERMS AND CONDITIONS
INTRODUCTION
ACCEPTANCE OF CONTRACT TERMS
MSE Supplies LLC provides certain website features and other products and services to you when you visit msesupplies.com, use the consulting services or when you receive or use any of MSE Supplies' printed catalogs or purchase any product from MSE Supplies (each of the foregoing is singly a "Service" and collectively, the "Services"). By purchasing products or using any of the other Services, you agree that you have read, understood and agree to be bound by all of the provisions set forth herein and the terms and conditions on any quotation, order acknowledgment, invoice or other form you receive from MSE Supplies, all of which constitute a single agreement between you and MSE Supplies (collectively, the "Terms and Conditions"). The Terms and Conditions constitute the exclusive agreement between you and MSE Supplies with respect to the Services and the content accessed through the Services (the "Content”. Our failure to assert a right or insist upon compliance with any term or condition shall not constitute a waiver of that right or excuse any subsequent noncompliance. If any provision of the Terms and Conditions is deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from the remaining terms and shall not affect the validity and enforceability of any remaining provisions.
EFFECTIVE DATE AND CHANGES IN TERMS
The Terms and Conditions are effective as of the version date set forth at the end of the Terms and Conditions. We reserve the right to change the Terms and Conditions at any time by providing notice to you, and your use after any change signifies your acceptance of the changed terms. That notice may be given by making a revision to the Terms and Conditions and changing the version date shown below.
LICENSED USE
GRANT OF LIMITED USE LICENSE
MSE Supplies grants you a limited, nonexclusive, non-transferable license to access and use the Services and the Content only in accordance with and for the purposes set forth in the Terms and Conditions. You do not have permission to access or use the Services or the Content in any way or for any purpose that involves a violation of the Terms and Conditions. You may only use MSE Supplies' website, or other electronic media authorized by MSE Supplies and MSE Supplies' printed catalogs to access the Content of MSE Supplies. MSE Supplies retains the right to terminate your limited use license at will, at any time.
OWNERSHIP; SCOPE OF LICENSE
The Services and the Content are only for your use in deciding whether to purchase products from us and in purchasing products from us. All title, ownership and other rights in and to the Services and Content are owned, or licensed from a third party, by MSE Supplies. Any unauthorized use, change of information or interference with the availability of or access to or proper working of any part of the Services or the Content or security measures is prohibited.
DOWNLOADING; OTHER USE
Unless expressly permitted by us, any downloading, copying, mirroring, archiving, intercepting or redirecting of the Content is prohibited. Even if permitted by us, downloading CAD models, software or any other information does not give you title or any other rights thereto. Redistribution, making a derivative work from and any other commercial exploitation of any of the Content or Services are prohibited. Using scripts, bots, spiders, other indexing agents or any other device to copy any of the Content is prohibited. The use of any technology or other means to hide your identity when using the Services is also prohibited. You agree you will impose only that load on MSE Supplies' servers that is necessary for your use in deciding whether to purchase products from us and in purchasing products from us.
SALES TERMS
PURCHASES; PRICES; PAYMENT
Prices, title and risk of loss are F.O.B. our warehouse. Published prices don't include taxes, duties, shipping, insurance and handling and may be changed without notice. Full payment is required before the shipment of products from our warehouse. Direct Bank Transfer, Visa, Master Card, American Express and PayPal are accepted for orders. Credit card arrangements are subject to change. We reserve the right to correct typographic errors and reject or cancel orders. Applicable law may prevent the sale of some products in your area.
Purchaser shall pay all invoiced amounts within thirty (30) days from date of invoice. Accounts not paid within terms are subject to a 1% monthly finance charge.
RETURN POLICY
Broken or damaged items must be reported immediately upon receiving your package (within 5 business days upon delivery). All materials and equipment are considered as received in good condition upon signature of delivery confirmation. Please inspect these items for damage prior to signing off on the condition. If it becomes necessary to return a damaged item to MSE Supplies, please contact customer service at email: sales@msesupplies.com, or phone: +1-520-789-6673 for a replacement.
How to return an item? Email sales@msesupplies.com or call 1-520-789-6673 for a Return Merchandise Authorization (RMA) number within 30 days of receipt of the product. MSE Supplies must receive the product within 15 days of MSE Supplies issuing the Return Merchandise Authorization (RMA). The product must be in the original packaging or the return will be rejected. RMA numbers must appear on the packing list and items being returned must be packaged and shipped in accordance with all applicable regulation. All items are subject to a 25% restocking fee.
Items not returnable for credit include: open or damaged containers; materials past their expiration date or with an expiration date too short for resale; custom or special orders; non-recurring engineering (NRE) cost charged to the order, and chemicals of any type. Any supplies or equipment that have been used and are being returned for a warranty repair may require that a decontamination form be filled out. Please contact MSE Supplies for this form.
LIMITED PRODUCT WARRANTY
Our only warranty obligation is to replace any item proved defective in material or workmanship. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PURPOSE, ARE DISCLAIMED. Some states do not allow exclusions or limitations of implied warranties, so the foregoing limitation may not apply to you and you may have additional rights.
PRODUCT INFORMATION
Information about products is as provided by our supplier. We make no warranty or representation concerning that information and will have no liability therefor. SOME PRODUCTS SOLD BY US CONTAIN INGREDIENTS KNOWN TO THE STATE OF CALIFORNIA TO CAUSE CANCER AND BIRTH DEFECTS OR OTHER REPRODUCTIVE HARM. UPON REQUEST, WE WILL FURNISH YOU WITH MATERIAL SAFETY DATA SHEETS FOR HAZARDOUS SUBSTANCES AS DEFINED BY OSHA AND A LIST OF PRODUCTS OR SUBSTANCES KNOWN BY THE STATE OF CALIFORNIA TO CAUSE CANCER OR REPRODUCTIVE HARM.
GOVERNMENT PROCUREMENT
Items sold by us may not meet certain government procurement requirements (such as those imposed by the Buy American Act). Upon request, we will provide you with origin information. If you require other information or have other special needs, please contact our Sales Department.
SALES TAX
US Shipments
When required by law MSE Supplies will collect Federal, State and/or Local sales, use, excise, and other taxes that apply to a Customer's shipment. These taxes are in addition to the purchase price of the Products subject to an order. Customer will remit the correct tax unless customer is tax exempt and MSE Supplies has a valid signed tax exemption certificate on file.
INTERNATIONAL Shipments
All applicable VAT, PST, HST, and/or GST charges along with brokerage fees will be the responsibility of the Customer and due at the time of delivery.
OTHER PROVISIONS
NO OTHER REPRESENTATIONS OR WARRANTIES
WE MAKE NO REPRESENTATION OR WARRANTY THAT PRODUCTS OFFERED FOR SALE ARE LEGAL, AVAILABLE OR APPROPRIATE FOR YOUR PURPOSES OR FOR USE IN YOUR COUNTRY OR REGION. YOU ARE RESPONSIBLE FOR COMPLIANCE WITH LAWS GOVERNING YOUR USE OF THESE PRODUCTS. THE SERVICES AND THE CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. YOU HAVE THE SOLE RESPONSIBILITY FOR ADEQUATE PROTECTION AND BACKUP OF DATA AND/OR EQUIPMENT USED IN CONNECTION WITH THE SERVICES. YOU AGREE TO HOLD MSE SUPPLIES HARMLESS FROM, AND YOU COVENANT NOT TO SUE MSE SUPPLIES FOR, ANY CLAIMS BASED ON USE OF THE SERVICES OR THE CONTENT.
LIMITATION OF LIABILITY AND REMEDY
UNDER NO CIRCUMSTANCES SHALL MSE SUPPLIES BE LIABLE IN CONTRACT, WARRANTY, TORT OR OTHERWISE FOR ANY SPECIAL, EXEMPLARY, INCIDENTAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM YOUR PURCHASE OF ANY PRODUCTS FROM US OR ANY USE OF, OR THE INABILITY TO USE, ANY OF THE CONTENT OR ANY OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Except to the extent otherwise explicitly provided in the Terms and Conditions, your only recourse with respect to claims related to purchased products is the right to return the products and obtain a refund of the purchase price. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE SERVICES OR CONTENT OR, WITH RESPECT TO A CLAIM RELATING TO ANY ONE OR MORE PRODUCTS PURCHASED FROM US, THE PURCHASE PRICE OF THE PRODUCTS THAT GIVE RISE TO THE CLAIM. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the foregoing limitation or exclusion may not apply to you.
YOUR OBLIGATIONS
You warrant, represent and agree: (1) to comply with all laws; (2) that our sale and shipment of any product ordered by you will not, by export thereof, your legal status or otherwise, cause us to violate any law; and (3) to indemnify us against any damages, losses and costs incurred from a failure by you to comply with any law or the Terms and Conditions or from any unlawful use by anyone of any product ordered by you. To the extent the indemnification provisions in the Terms and Conditions are inconsistent with the federal Anti-Deficiency Act, such provisions will be deemed to be inapplicable to any sale made by MSE Supplies to a government agency to which the Anti-Deficiency Act applies.
PRIVACY POLICY
This policy is intended to help you understand how our company collects, uses and safeguards the information you provide through the Services. It does not apply to the use or disclosure of information that is collected or obtained by us through other means. You are responsible for maintaining the confidentiality of your password and account and for all activities that occur under your account. When you place an order for a product, we need to know your name, email and mailing addresses, and your billing information so that we can fill, confirm and ship your order, and notify you of your order status. Some of the Services may collect your IP address or domain name for administration purposes. We may also request personal information from you if you submit comments to us through any of the Services. Our mobile applications do not collect precise information about the location of your mobile device. We don't rent, sell or otherwise distribute to others any information about our customers, except that we may provide your personal information to companies engaged to deliver your order. We also reserve the right to disclose without notice to you any information in our possession if we believe we are required to do so by law, to protect or defend our rights or property, or to respond to an emergency. While we endeavor to use reasonable efforts to safeguard the confidentiality of your information, the Internet is not totally secure. Due to the possibility of transmission errors, hacking or other unauthorized third party activities, we cannot guarantee that data related to the Services will remain secure. If we become aware of a security breach involving such data, MSE Supplies will make all legally required disclosures, consistent with our ability to determine the scope of the breach, our need to restore the integrity of the system and the needs of law enforcement. The Services are not intended for use by, and MSE Supplies does not intend to collect personal information from, children under 13 years of age. Children under 13 years of age are directed not to use the Services, whether to submit personal information or otherwise. Some of the Services contain links to websites or other content sources which are not under the control of MSE Supplies. We are not responsible for the privacy practices of any linked site or content source.
SECURITY AND COOKIES
The security of your information is important to us. When you use some of the Services, including by a mobile application, we can identify you in later visits by looking for a cookie. A cookie is a small text file stored on your computer or mobile device. Cookies are commonly used to retain and speed the transfer of information for online services. The file does not contain any personal information and cannot be used to harm or access information on your computer or mobile device. If for any reason you do not wish to take advantage of cookies when accessing our website you can set your web browser to refuse to accept them. You can delete any related cookie on your mobile device by uninstalling the mobile application. If you use the Services from a device that does not have your cookie or you have deleted your cookie, you can retrieve your personal information by providing your e-mail address or user name. If you are coming from a different network than you have used in the past, we will prompt you for your password so that we can verify your identity. Whenever we transmit your credit card information over the Internet, we use industry standard Secure Socket Layer (SSL) encryption for all pages containing private information pertaining to your shipments. Your full credit card number is never displayed through electronic Services. When you use a saved credit card, we only include the last four digits of the credit card number on the order page so that you can tell which credit card you used. Our website displays pages in multiple frames. Most web browsers will only light up their security light if all of the visible pages are being encrypted. To make things quicker for your web browser, we only encrypt the frame that contains the sensitive information. If your company has security guidelines that require you to provide a user name and password before gaining access to your personal account information on a website, you can change your security preference for our website on the settings page.
TRADEMARKS AND COPYRIGHTS
MSE Supplies® and MSE PRO™ are trademarks of MSE Supplies LLC. Trademarks, brands and names identified with products sold through the Services are the property of their respective owners, not MSE Supplies. Unless otherwise indicated, all Content is subject to a copyright owned by MSE Supplies LLC, all rights reserved. Except as expressly permitted by us, nothing in the Terms and Conditions confers any license in any property right, including without limitation any right in any trademark or copyright of MSE Supplies or any third party. Please contact our Sales Department if you desire information to confirm any product certifications referenced in the Content.
JURISDICTION AND CHOICE OF LAW
The Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Arizona applicable to contracts made and to be performed in Arizona, without giving effect to conflict of law principles, and applicable federal law. Any personal information submitted will be subject to Arizona law, not those of any jurisdiction outside of the United States. You irrevocably consent to the exclusive jurisdiction of the courts located in Phoenix, AZ in connection with any action arising out of or related to the Terms and Conditions or the Services or the Content. Notwithstanding the foregoing, proceedings to enforce the result of any such adjudication may be brought in any applicable forum.
ORIGINAL VERSION DATE: MARCH 7, 2015
CURRENT VERSION DATE: February 25, 2020
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